60-Day Satisfaction Guarantee
At Cosmos Corporation, maker of UrineOff® brand products, we stand behind our products and quality controls. If for any reason you are not satisfied with a TropiClean or UrineOff product you purchased from one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplaces. The Guarantee is also limited to the original, end-user purchaser.
How To Claim the Guarantee
To submit a Guarantee request, please call one of our experts at 1 (800) 542-7387 or contact us through our website and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail your product, a proof of purchase, and your Guarantee approval confirmation to:
103 Enterprise Drive
Wentzville, MO 63385
You must submit your Guarantee request within sixty (60) days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Cosmos Corporation reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if a customer has abused the 60-Day Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized seller of our TropiClean and UrineOff brand products, please contact us at 1 (800) 542-7387.