If the urine smell or stain remains after treating with Urine Off, please refer to the items below to determine the next steps for treatment:
Were other products or steam cleaning devices used on the stained area prior to applying Urine Off?
Both of these can interfere with the efficacy of the product by either masking the urine crystals that Urine Off seeks to dissolve or spreading the stain to a larger affected area.
We recommend checking the affected area with our LED Urine Finder Light to locate difficult stains before treatment and to ensure proper removal. Please follow the instructions in our Directions for Use page for further instructions on how to remove stains in these scenarios.
Has the stain saturated into the sub floor? Or did you saturate the area for a long enough time?
It is not uncommon for heavy or repeated stains to saturate into materials below the top surface. In this instance, multiple heavy applications of Urine Off will be necessary for proper removal.
For plastic covered areas, please allow at least 24 hours for Urine off to saturate surfaces and remove crystals before retesting areas with the LED Urine Finder Light. Please check for your specific surface type in our Directions for Use for next steps in stain removal.
Are there stains in the surrounding areas?
Occasionally, a stain could be present near the originally treated stain that can continue to give off odor after treatment to a different area. We recommend checking nearby inconspicuous areas like corners and near furniture that are commonly marked by animals with the Urine Finder LED light to allow for tracking and additional treatment.