I’ve used Urine Off, but the smell/stain is still there! What do I do now?2017-10-13T12:14:07+00:00

There are a few questions to ask yourself about whether or not you have removed all of the urine:

1.   Were other products used on the carpet before using Urine Off? Sometimes, if residues from other products linger, it takes much longer for the Urine Off to work. You would want to make sure all other products have been rinsed away with water and then dried before applying Urine Off.

2.  The urine could be more saturated into the pad and sub-flooring – in most cases it tends to pool at the bottom of carpet and spread out in a larger area. Did you treat a wide enough area? If possible, can you lift back the carpet and treat the padding and sub-flooring underneath?

3.  We also suggest covering the affected area with plastic, after completely saturating it, for 12-24 hours.  This will ensure that the Urine Off has time to really do its job on the urine in a contained area.

4. Did you shampoo or steam-clean your carpet before applying Urine Off? This creates a stream of moisture throughout the fibers of your carpet, which can turn a small urine stain into a urine problem that is spread throughout the entire carpet area. This is especially problematic because the urine smell is no longer only isolated to the area where the visible stain is located, but is now spread throughout the room. For this reason, we always recommend that you treat all affected areas first with Urine Off. If you have shampooed or steam-cleaned the carpet prior to using Urine Off, don’t worry, as the problem can still be solved, but will require the use of more Urine Off to ensure all of the urine that has spread out through the carpet from the use of a steam-cleaner or shampooer is removed. The use of a Urine Finder in this situation is extremely helpful, as it will show the user where urine has spread by the dull yellow glow of dried urine. All of these areas should be saturated with Urine Off and treated just like your initial urine stain. Upon satisfaction that the urine odor is removed, it is acceptable to have the carpet shampooed or steam-cleaned, which will help remove all remaining residue.

5.  Sometimes you may not use enough product. How old the stain/smell is, and how long it has been there, will affect how much product you really need. Our product is guaranteed to work; however, it takes time to do so, and some smells, if they have been there for a long time, take much longer to get out than others. On these occasions, more product is needed to truly finish the job!

6.  Did you use a Urine Finder to check all areas? Urine hides in areas that you may never think it would be. A Urine Off Urine Finder is the best tool to detect all of those hidden spots.

7. The key to using the Urine Finder is that there are trace elements that remain in the carpet that are still fluorescing … you can remove these with a carpet extractor, if you want. However, this requires renting the extractor, which is not necessary, as the stain and odor have been removed permanently.

Will Urine Off keep animals from returning to urinate on the same spot?2017-10-13T12:13:53+00:00

Urine Off doesn’t deter animals from returning to the spot, but it will completely eliminate the odor so that they are not attracted back to it! Veterinarians and dog trainers across the country are using Urine Off as an effective training tool to house-train puppies as well as modify problematic behavior in cats.

Will Urine Off work on other types of odors and stains?2017-10-13T12:13:42+00:00

While Urine Off was developed for and is 100% guaranteed to treat urine odor and stain, we are hearing from customers who have used it on other organic stains, including feces, vomit, food, and perspiration stains with great success.  When asked if Urine Off will work on various types of stains, we have learned to say, “We don’t yet know what Urine Off won’t do!”

Will the smell come back after I have used Urine Off?2017-10-13T12:13:28+00:00

Other products wash away the liquid urine but cannot remove the insoluble urine crystals. When the crystals are reactivated by any kind of moisture, the smell will come back. Urine Off breaks down the crystals so that the smell is gone for good!

Can Urine Off be used on laundry and bedding?2017-10-13T12:13:01+00:00

Urine Off can be used on linens and clothing as a pre-treatment. Soak the stain and allow to sit for fifteen to thirty minutes before washing.  Particularly bad stains should be saturated and placed in a plastic bag, to allow the bio-enzymatic action of Urine Off to work longer.

Does Urine Off remove urine from hardwood floors?2017-10-13T12:12:44+00:00

Please remember that the basis of urine, when dry, is uric acid salt crystals that literally burn surfaces over time. As such, urine left untreated on a hardwood floor for a number of years will literally burn the fibers of the wood. Urine Off will not be able to reverse this burning.

Wood floors should never be sanded BEFORE being treated with Urine Off. Urine Off will not completely pull out the color of black stains because the wood has already been burned. After following the steps below, area should appear to be a grayish color, instead of black. This is because the wood has been permanently damaged by the acid in dried urine.

1. Treat area with Urine Off and apply plastic covering to area.
2. After half an hour, remove plastic and wipe floor with paper towel. The combination of the plastic and the Urine Off will cause the urine in the floor to begin to bleed to the surface.
3. Apply Urine Off again. Do not apply plastic. After one half hour, wipe floor again, as urine will continue the bleeding process to the surface, even without plastic.
4. Repeat Step Three.
5. Repeat Step Three.
6. Odor should now be removed from the wood floor, and the stain should be much lighter in color. If odors are still present, keep repeating step three until odors are removed.
7. Using a piece of steel wool, work over area that has been stained.
8. Because the acid content in urine has permanently damaged the wood floor, it must be sanded to totally remove burnt areas, before refinishing. No hardwood floor will be able to just be treated with Urine Off, and not sanded after treatment, due to uric acid burning the wood.

How is Urine Off used on mattresses?2017-10-13T12:12:32+00:00

Urine Off will remove old stains from a mattress. Because much of the urine has soaked into the inner padding on the mattress, several applications will be needed. The mattress should be really saturated, to ensure that Urine Off comes in contact with all the contaminated padding within the mattress. The box spring should also be treated, as urine will often soak through the mattress and into the box spring. It can take a few applications to completely get rid of the stain.

– Saturate mattress and box spring (be sure to remove the mattress from box spring before treating).
-Allow to air dry and repeat process as necessary with Urine Off.
-In most cases, plastic covers are used to prevent urine from getting into the mattress. This should also be treated, or, if it has been severely damaged, thrown out. Because the of the plastic cover, often urine will become deposited on the metal bed rails holding the box spring and mattress, and will need several treatments as well.

Will Urine Off work on upholstery?2017-10-13T12:12:20+00:00

Urine Off will remove urine from upholstery such as couch and chair cushions, following the correct procedures. Refer to the “Instructions” section of the website and follow the instructions carefully.

Will the area no longer glow after successful treatment with Urine Off?2017-10-13T12:11:59+00:00

Urine Off’s bio-enzymatic action will completely eliminate the urine salt crystals. This is easy to accomplish on a non-absorbent surface like tile or porcelain bathroom fixtures. Because the crystals build up over time, it will initially take a number of treatments to remediate them 100%, but this is not hard to do on such surfaces.

On absorbent surfaces, it can be more difficult and involve a great deal of work and expense using professional carpet extraction equipment. In the case of carpet, you’re looking at carpet pile, carpet backing, carpet padding and the sub-floor underneath. For this reason, removal of all fluorescence is simply too costly and time-consuming for most people. Removal of all urine stain and odor is the practical measure of success! Our suggestion is to use the Urine Finder as a tool for locating all urine deposits, then use Urine Off as directed to eliminate all urine stain and odor. Then, just enjoy your clean home!

Why can’t I dilute Urine Off or put it in my carpet-cleaning machine?2017-10-13T12:11:48+00:00

Urine Off is packaged and sold in a ready-to-use form, and should not be mixed with water or any other liquid. Diluting or mixing it with other cleaners will significantly reduce its effectiveness. Instead, pre-treat the area to deal with the urine issue, and then clean normally, if desired. Gallon-sized bottles of Urine Off, when not diluted, can be used in carpet shampoo machines with great success in removing stains and odors.

Is Urine Off safe to use around animals?2017-10-13T12:11:37+00:00

Never spray Urine Off directly on animals or humans – it is approved for use on inanimate objects only! Urine Off is a cruelty-free product that is NOT tested or approved for use on animals or humans.

As the MSDS indicates, Urine Off is safe and mild to use and contains no harsh ingredients, so using it around animals and people in the home is not a problem.

What if my carpet has already been steam-cleaned?2017-10-13T12:11:23+00:00

This creates a stream of moisture throughout the fibers of your carpet which can turn a small urine stain into a urine problem that is spread out throughout the entire carpet area.  This is especially problematic because the urine smell is no longer only isolated to the area where the visible stain is located, but is now spread throughout the room. For this reason, we always recommend treating all affected areas first with Urine Off.  If you have shampooed or steam-cleaned the carpet prior to using Urine Off, don’t worry, as the problem can still be solved.  More Urine Off will be required to ensure the urine that was spread throughout the carpet from the use of a steam-cleaner or shampooer is removed. The use of a Urine Finder in this situation is extremely helpful, as it will show where the urine has spread by the dull yellow glow of dried urine. All of these areas should be saturated with Urine Off and treated just as they were on your initial urine stain. Upon satisfaction that the urine odor is removed, then it is acceptable to have the carpet shampooed or steam-cleaned again, helping to remove all remaining residue.

Can I use Urine Off on a carpet that has been steam-cleaned or shampooed?2017-10-13T12:10:43+00:00

NEVER clean your carpet with steam-cleaning until you are sure you have gotten all of your urine and especially urine salt crystals out of the carpet.  If not, the steam and water will spread the dried urine over a larger area, making the problem more difficult.

Be aware that steam extraction cleaning typically leaves 30% of the water in the carpet and padding. This is very bad news, since the urine crystals remain un-dissolved and dispersed over a larger area. In extreme cases there can be a moist slurry running under the carpet/pad from wall to wall, all carrying stinky urine crystals. It may not smell too bad when completely dry, but in moist or humid conditions the stench can be overwhelming.

We recommend that if you want to have your carpet steam-cleaned, pre-treat well in advance with Urine Off until you are satisfied that the odor and stain are completely gone first (refer to the “Instructions” section of the website and follow the instructions carefully). Then steam-clean, if you wish. Our same recommendation applies for anyone planning to shampoo their carpet.  Always treat with Urine Off prior to shampooing. Anecdotal evidence from some of our customers tells us that Urine Off may be an extremely effective shampoo when used correctly with carpet shampoo machines.

Can Urine Off be used on leather?2017-10-13T12:10:12+00:00

In most cases, customer feedback and field-testing report excellent results on leather. Urine Off is a mild, water-based product, and it generally does no more harm to the leather than the urine has done. Urine Off will break down the uric salt crystals and leave the leather free of urine odor. However, water is no friend to leather, so proceed carefully.  When leather gets wet, water forms temporary bonds with the oils lubricating the leather’s fibers and floats them away. This leaves leather drier and stiffer. Leather of a low quality that was manufactured with inexpensive dyes may also lose color. Again, proceed carefully and test in an inconspicuous area, if possible. For best results, always consult with the store or manufacturer where you purchased your leather item.

What is the difference between Urine Off and other products on the market?2017-10-13T12:09:52+00:00

Many products on the market attempt to mask the urine odor with another fragrance, or encapsulate (seal in) the urine. Other products dry out the urine salt crystal with alcohol or solvents. These are short-term solutions only, and leave the insoluble urine salt crystals in place. How many times have you tried such products and thought they worked, only to have the urine smell return when the product wears off or when high humidity reactivates the crystals?

Even competing products claiming a bio-enzymatic ingredient tend to use inexpensive, readily-available bacteria/enzyme formulas. These products may work well on common organic stains and odors like feces and vomit, but, as we know, dried urine is uncommonly tough.

Urine Off contains bacteria and enzymes that were painstakingly isolated and selected specifically for their appetite for the urine salt crystal. It costs more to make a product this specialized and concentrated – but the results are worth it!

Why is “protective eyewear” to be used with the Urine Finder?2017-10-13T12:09:29+00:00

Prolonged and direct exposure to UV light can be harmful to the eyes. This is generally a concern only for cleaning staff who use the very bright Professional Urine Finder on a regular basis. With the consumer model (or Mini-LED Urine Finder), the output is not so bright as to cause a problem in ordinary use, though caution should be exercised in never looking directly into the light.

As far as protective eyewear goes, most modern prescription glasses include a UV coating. Inexpensive safety glasses from the hardware or home-improvement store also generally include a UV coating –check the product labeling to be sure.

How do I use the Urine Finder to locate urine?2017-10-13T12:09:02+00:00

First, darken the room as much as possible – the darker the room, the easier it will be to detect the dried urine.

Dried urine has a characteristic dull yellow fluorescence or glow. This will help you to distinguish it from other compounds that may also glow. For example, some soaps and detergents will leave residue that glows bright white to an almost blueish white, and lint can glow a very bright white. One way to learn the characteristic color of dried urine is to take your Urine Finder into the bathroom and illuminate the toilet and surrounding area. Even in the cleanest bathroom, you should be able to see the dried urine crystals that conventional cleaners cannot remove.

Another way to distinguish dried urine from other compounds is by the shape and location of the stain. Urine stains are generally found in predictable locations, like corners and at the base of furniture, and will have a shape that resembles a puddle or a stream. If cats are involved, be sure to check the baseboards and walls for traces of spraying.

Keep in mind that if the urine was already blotted up or has seeped down into the carpet and most of it has been cleaned off the top layer of the carpet (in the fibers), then it will be harder to locate with the Urine Finder. In such cases, it may be wise to pull back the carpet in the areas you suspect so you can be sure you’re not missing any smelly spots.

What’s the difference between your Urine Finder black light and others?2017-10-13T12:08:34+00:00

“Black” or ultraviolet (UV) light is a type of light wave within a certain fairly broad frequency range. Within that range, there is a specific light frequency that will cause urine to fluoresce as brightly as possible. Bio-Pro Research Urine Finders are engineered to produce that specific wavelength of UV light, so they simply work better than generic black lights and make the task of locating urine deposits easier.

Any fluorescent “black light” will fluoresce dried urine to some degree – but the brightness will depend on the actual wavelength of the light output, and this varies considerably from light to light. Even among different lights of the same make and model, the manufacturing tolerances of consumer-grade black lights are simply not demanding enough to reliably produce a specific UV light wavelength. These lights are fine for their intended purpose, but for the specific job of detecting dried urine, they are less than ideal (note: incandescent/screw-in household bulbs with “black light” coatings generally will NOT fluoresce urine at all).


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